Awful booking system purchased in Oct 2023. Might be aesthetically pleasing but our customers were receiving email confirmations for previous customers' details for the wrong dates & times. I had people able to double-book with no record of the customer on BP but a record on our payment system. They can't offer you help unless they're signed into your account which you have to give access to. The refund button disappears and reappears. The customer details only show their details and not their appointments. Really disappointed with this system and yes it does feel like we, the customers are guinea pigs for a new system. Doubled our workload and now we have to look into another system and transfer all gift vouchers over it. Nightmare.
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