I ordered from Bookman and received the order confirmation, but after two days of silence, I reached out to inquire about the status of my package. I was then told that the warehouse was backed up, which added to the delay, and they asked if I still wanted the package. This left me uncertain if my order was actually going to be shipped at all.Despite their promise to prioritize the package, I heard nothing for several more days, even though I reached out five times for updates. The lack of transparency and communication throughout this process was incredibly frustrating, especially since the order was meant to be a gift. There was no mention on their website about delays, which would have at least set expectations upfront.No compensation or goodwill gesture was offered for the inconvenience, leaving me highly dissatisfied with their service. Based on this experience, I will not be ordering from Bookman again, and I cannot recommend them to others.
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Swedish designed bike lights and visibility products for runners walkers and cyclists
