We booked a Thailand package with Book My Bharat and had a very disappointing experience due to multiple service failures and lack of accountability.The agency failed to confirm our selected hotel on time despite advance payment, later providing incorrect information about availability. We were forced to accept a lower-value alternative, resulting in financial loss.A key issue was the downgrade of a full-day Krabi island tour to a half-day tour without prior notice. This was acknowledged by the agent during the trip, but even after more than a month, no explanation or refund has been provided.Additionally, the Phi Phi Island tour did not include Maya Bay, despite prior confirmation. There was no response when this was raised during the trip.We also had to pay extra at the hotel due to a booking error by the agency, with a refund promised but still not processed.Repeated follow-ups regarding refunds and timelines have been ignored, with the agency citing internal coordination issues instead of taking responsibility.Overall, the experience reflects poor planning, lack of transparency, and no accountability after payment. I would strongly advise others to reconsider before booking with this agency.
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