Thuggs of Delhi is what I wuld call them. I m not an agent, nor from a marketing team or posting on behalf of any1. I m a customer of Book my Bharat and hav all the proof to show dat each n everything mentioned below is genuine and was faced by us. D review is too big but worth reading if u are investing ur hard earned money. We were a group of 6 who travelled to Baku using services from this chor agency n faced a lot of nightmares later. An agent Karan Roy was appointed to help us plan our trip. He sold us d plan n once we transferred him money, he stopped picking up the call or had d courtesy to even reply to our msgs. Our msgs were ignored and never replied to. This is such an illiterate team that even after sending them pictures of passports having our names, most of our bookings had wrong spellings. Even after the terms of payment were decided, every 2nd day some random person from the group used to msg asking to transfer the money. When we asked for visa, we were again asked for money. As we had to exchange currency which is not possible without having visa, we asked them to provide us the e visa asap. One more false promise and we received the visa 4 days before departure. We had 2 members who had back issues and we requested them to upgrade our seats. During this conversation we were promised by Karan of the same asking to pay 5.5k each where he wil book the Azal plus seat which wil have more leg space, more comfort along with some angle of recliner too. We agreed to this coz of the health issues however later realised that the seats were booked in economy. We dint pay them the extra amount however when we reached Baku, we were threatened to pay the balance of this. We did show them the boarding pass and confirmed that we dint get the extra benefits however bcoz we were not in India, the owner of this agency asked his employees to stop our services immediately and cancel the return flight for us which means the next 5 days we will spend only in the hotel or pay more if we wish to move around. A female member of our group called the owner but he was so bloody rude to her and shouting at top of his voice asking to pay the money at any cost. The main pinch was here when we were abroad and had to pay this extra cost of 5.5k per head, a total of 33000 more just to make sure we can continue with our trip. We were helpless there and hence called one of their team members asking to help us as whatever was the case we were not at fault. We made sure to record this call where we asked her if whatever was happening, was it right. She too confirmed that this is not something where she can help us and her boss has asked them to stop our remaining trip with immediate effect. We have a good 10+ minutes recording which we shot while in the hotel of Baku where it's clearly recorded that we have to pay more if we wish to continue. Once we reached India and raised this topic again, the owner behaved rude and asked us to do whatever we want. They easily fool people stating the negative comments on Google are posted by some agent but I am a customer, have all the proofs, chats, recordings, call logs. The owner is least bothered about negative reviews as he can manipulate the customers that these are fake. Anyone wishes to see the proofs can contact me. When spoke about filing this in court, he stated that his father was a judge and hence he dint care of any case, if filed. I even tried contacting their ground team of Baku with my concerns however, in vain. I had no option but to post a review as I do not want anyone else to face this torture and screw their trip. When we are abroad we had no choice but to pay this amount in order to return to India and then ask for a refund which we dint get. I have the boarding pass where the category is mentioned as Economy. We want to go on a trip to relax and not to face such torture. I request each of you reading this to book your leisure trip from some other agent but not Book my Bharat. They are least bothered about negative reviews, I encourage everyone not to use their services. Social media is really strong and hence I am using this platform to warn everyone to avoid any bookings from them
Claim your business profile now and gain access to all features and respond to customer reviews.
