I have been with Pebble for 18 months now - when we started we were allocated a customer service manager and this was great if we encountered any issues we could be intouch and get them resolved. Now we are reliant on AI which is not always great and if you request to speak to someone it can take a few days to get an email response - not great when you have a customer waiting on a solution. Just recently there was an issue with some of my Tax Free payments going to another provider due to Pebble adding an old Ofsted number. It took almost a week to sort the number out over which time I lost money and they have done nothing to help recover the money sent to another provider. Not even an apology - this is seriously making me consider returning to my old booking system.
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