I am impressed by the follow up from various executives of Book Publishing Lab to correct failings by one of their editors. An offer, at no extra cost, was graciously made but after the trauma experienced I have no wish to re-publish. It seems my experience was an exception compared by the 4 and 5 star comments by other authors. However, that does not invalidate my original comments and what I experienced. It should be taken in context with the follow up from BPL.I AM HEARTENED AND IMPRESSED BY THE EFFORT AND DESIRE BY BPL TO MAKE THINGS RIGHT. WHAT HAPPENED TO ME I AM ASSURED WILL NOT HAPPEN AGAIN.MY ORIGINAL COMMENTS SHOULD BE TAKEN AS PAST EXPERIENCE AND WILL NOT CHANGE. My previous comments:This is a company intent upon finding first time authors and ripping them off! “Worlds Apart” was published in September 2024 without being properly edited. Spelling, grammatical errors, duplication of sentences, misplaced picture and omission were ignored from my final draft. I am embarrassed to admit ownership of “Worlds Apart”. I complained and was offered a special price of $1,000 to correct the errors and omissions. I rejected the kind offer to correct their inadequacy. After two Emails from Quality Control Managers assuring me that the poor standard of editing would be addressed I have received nothing. The last email was in April 2025. This has been a devastating experience. To be scammed to the tune of $4,900 is unacceptable for someone on a retirement limited income and yet I can do nothing about it. Legal action would mean travelling to New York from California, Promises of marketing with Barnes and Noble and other publishers never happened. All I received in royalty was from Kindle was $11 for over 40 books sold.
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