In my dealings with the company over a month I found them to be not only incompetent, but dishonest Here are details. I was made many promises about how good their editing and formatting was, and how quickly it could be performed. Among the promises, a 100% money back guarantee if I wasn't satisfied. Editing went fairly smooth, but slow (and now that another company has re-edited I know they didn't do a very good job either). Formatting was a nightmare. Captions on photos sometimes appeared on different pages; long blank spaces at the end of some pages; and no paragraph indentation were some of the main problems. They took three tries at formatting, with weeks in between, before I pulled the plug, asked for my money back, and went to a different printer. I have an email saying they would refund the money by the end of April. When I followed up on my refund they told me it was impossible because they had done some of the work. When I pointed out they had already promised it to me their offer was half back if I promised not to leave a bad review. But I had to wait until the end of May. I had heard that before. There are lots of other companies out there providing the same services and after using this one and a competitor, I believe this one is "bottom of the barrel." I suggest you find another.
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