bookyogaretreats.com

Had I read the reviews before booking I…

Had I read the reviews before booking I may have reconsidered. However, I did thoroughly read the terms and agreed to them before booking..... as I always would. I noted under section 7.3 a refund would be given if cancelled and buyer conformed to the organisers cancellation process.So, due to an injury It was looking like I MAY not be able to attend an upcoming retreat. I asked the organiser Eat.Sleep.Yoga about my options. (booked via BookYogaRetreats) She offered to sell my place, resulting in "once sold I would NOT be able to attend". She subsequently sold it. She offered a transfer which I was ok with, However, the transfer options were not suitable. due to time or location. So, knowing the consumer law act 2015, all contract terms have to be fair towards the consumer.It took a court order threat to get the money back off Eat.Sleep.Yoga. It should never have got to that point. So I would not recommend them for the terrible customer service and days of grief and pain caused. This part is an honest review of all aspects of the interaction through them. Regarding BookYogaRetreats their interaction was present mainly throughout, (but ESY did go off the platform for subsequent conversations,) But they would tell ESY one thing and not convey this to me and vice versa. BookYogaRetreats preached to me their terms but seemed to fail to recognize they were in breach of their own terms."Tripaneer guarantees that you get a refund of what you have paid i) when you cancel your Reservation in conformity with the Organizer’s terms and conditions regarding cancellation, and ii) when your stay is in fact shorter than what was offered by the Organizer in the Experience Offer. "Not only would BYR not acknowledge 1) this place had been cancelled by the organiser, 2) that goodwill is not enforceable by law in this context, 3) the terms stated if cancelled and I conformed I would receive a refund,,,, but it took again way too many emails and days to organise MY FULL REFUND.I have received the refund in full as I know my rights. I did not breach them but as I write this I still have not been notified of it. Its only because I checked my bank. The customer service is inconsistent, Peter is not talking to Paul. They do not understand THEIR OWN contracts. Be careful. But more importantly KNOW YOUR RIGHTS.Editing after response from Bookyogaretreats. I didn't cancel the place. I asked what my options were IF I couldn't attend. It's completely different from cancelling especially when the organiser States " if sold you cannot attend". and on that point that's why I was always entitled to a full refund. The goodwill offer was not viable. The terms state I was entitled to a refund as I conformed to the terms. I've said this now about 40 times on messages.

Date of experience: Nov 02, 2023