bookyogaretreats.com

Really terrible company

Really terrible company, avoid. I booked and paid for a retreat through them. Before booking I had confirmed with the retreat what would be included in the package. The whole conversation is fully documented on their site.The retreat decided to reduce the package without any discussion just a few days before I arrived, removing half of the one to one sessions which for me were the crucial to the work I did in this retreat being something I continued with. They stated it was for my own safety and came after a fitness assessment. Except the retreat had never conducted an assessment of me (again documented) and they had never said any of the package was subject to an assessment. Not only this but we had never been specific how the one to one training would be spent and there were many ways that time could have been spent - I had presumed a lot of it was discussions, pointers etc and not just more high-impact training.I objected to the package being reduced and questioned why it was. The owner decided to cancel my booking 1 day before I flew to another continent for the retreat. BookYogaRetreats/Tripaneer are allowing them to do this without any compensation for my flights, time I have booked off or any other inconveniece they have caused. They let the retreat owner decide if I should be compensated even though their terms state that the owner should cover all costs should they cancel a retreat.I am having to now take legal action against them in the Netherlands. Luckily. I have everything well documented. If you do decide to risk booking with them make sure you document every conversation by email and make sure you have a full agreement on what your package includes before you book.This is all happening the day before I am meant to travel and they were also still really slow to get back to me. So stressful.

Date of experience: Feb 26, 2024