I booked a yoga retreat through their site and paid a deposit. Before paying, luckily I confirmed again everything in writing. Eight days before arrival, the resort suddenly told me they had “just booked up all their rooms” and they no longer had space for me (!!!!) and wanted to send me to a derelict, isolated place on the other side of the island — while still charging the same premium price for the accommodation I had originally booked.When I refused and escalated to Tripaneer, their stance was disturbingly neutral, as if it was perfectly acceptable for a resort to cancel and leave guests stranded days before their holiday. Only when I threatened to report them to the Dutch regulator did they react. They refunded my deposit and offered a €50 pity-voucher — which I’ve since learned by reading the reviews, that its their standard way of brushing people off.This is not a one-off. The organiser I booked with was clearly luring clients with photos of a nice hotel on a nice beach, then downgrading them last minute to much cheaper properties. Tripaneer knew this (after my incident at least), yet decided to continue working with them - they still advertise their programmes. That in itself shows the duty of care of Tripaneer to their clients is zero.For anyone considering them: Book directly with hotels or retreat centres. In most cases you will find better deals anyway and you will always be protected by your credit card (more reliable safety net that Tripaneer, remember you can always ask for a chargeback long after the transaction). Incidentally, I am also finding out from owners’ reviews that Tripaneer keeps 30% (30!!!) commission. What a rip-off for them but what a rip-off for the unfortunate clients too. Tripaneer still makes money when the client uses the €50 pity voucher. There is zero ethos on this.The biggest issue is Tripanner's purpose: They vet no properties, they don’t ensure standards, they don’t protect their clients, and they exercise no leverage over dishonest resorts or organisers — even when it’s clear they could intervene and resolve matters fairly. So what exactly is their purpose as a company besides getting a third of the price? they are simply an aggregator taking a commission. In that case, they should say so clearly on their website so customers know they are booking entirely at their own risk. And oh, that they do!
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