I emailed to request the closure of my account on September 14/15, clearly asking for a permanent block. The next day, I received a reply asking why I wanted to close my account, but my account stayed active. Because the service failed to process my request, I deposited €886 after asking for closure and lost that amount. This wouldn’t have happened if they had acted responsibly. After several follow-up emails, my account was finally closed, but they still refuse to refund the lost money due to their inaction. This is a violation of responsible gambling practices. I advise caution when depositing money here. If they resolve this issue, I will update my review. I've now submitted a formal complaint to the licensing authority responsible for this service.
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