It has taken nearly three months, and the threat of Small Claims Court, just to obtain a refund that should have been processed promptly. The level of service I’ve experienced has been completely unacceptable.
Harry, Kirsty and Pete would all benefit from proper training on the Consumer Rights Act 2015. There have been consistent breaches of consumer rights throughout this process, all of which can be evidenced.
There appears to be no effective escalation procedure in place, and formal complaints go unanswered. The lack of accountability and communication is staggering.
This has been an incredibly frustrating experience from start to finish. I strongly recommend shopping with a competitor if you have the option.
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Boots is the UK’s leading health and beauty retailer. For over 175 years, we’ve listened, learned and innovated, and continue to challenge ourselves to improve our products and services every day. With over 1,800 stores ranging from local community pharmacies to large destination health and beauty stores, our purpose is to support our customers and patients through every stage of their lives. We put our customers in control of their health and wellbeing and aim to unlock the beauty in everyone with our unrivalled depth and breadth of product offering.
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