On the 17th of February 2026 I placed an online order with Boots, and paid for the product. On the 18th of Feb 2026, the payment went off my bank acc, and a message appeared on the Boots app showing that my order was despatched, and that it would be delivered on the 20th. Five days later, after not receiving the order, I checked on the app and found that the order was cancelled. I received no notification or explanation for that. Now, 15 days later, I am still battling to get my refund. I keep on getting promises that a refund has been authorised. I got my bank to check and they informed me that no refund is pending. The service from Boots is atrocious and with total disregard for the client. My emails now go unanswered. Be cautious when placing an order with Boots
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Boots is the UK’s leading health and beauty retailer. For over 175 years, we’ve listened, learned and innovated, and continue to challenge ourselves to improve our products and services every day. With over 1,800 stores ranging from local community pharmacies to large destination health and beauty stores, our purpose is to support our customers and patients through every stage of their lives. We put our customers in control of their health and wellbeing and aim to unlock the beauty in everyone with our unrivalled depth and breadth of product offering.
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