Useless, there's not really much else to be said to be honest. I had a pending transaction for over 11 days and I called up - waiting around 2 hours for them to say you should contact the merchant, I contacted them and they said the payment was never captured so it's just BOQ holding it. I then called again - you guessed it... 2 more hours of waiting for them to say "we have to wait for it to process and then file a dispute" what the literal fk are you saying???! It's not meant to be processed it is literally pending. I explained over and over.. but this person who clearly needs training did not understand that the merchant never captured the funds. It is BOQ holding it. Anyways it ended up coming back into my account. I also tried to change my number and what would be a usual 5 minute thing is now going on a week. I had to upload a selfie with my ID and they said it would take 3 days!??? For a phone number change????? Anyways, bank is deadset useless I don't know how they still are operating - probably money laundering like Red rooster zzzz
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