The customer service is appalling. There’s virtually no support available. I can’t access my credit card rewards, and my phone calls go unanswered while my emails receive no response. The local branch could not help me either. Additionally, I cannot log into the app as it won’t accept my long-standing phone number. The service used to be excellent, especially at a previous branch, which has now closed. The current level of service is incredibly disappointing, and I fear they might lose a lot of loyal customers.
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