Why is the service so inefficient? I've spent countless hours over the past few days trying to get answers to straightforward questions about a new account. (The support team claims to be available 24/7 for any inquiries or assistance. They mention that a temporary password will be sent via SMS within 24 hours, and instructions to register will follow.) It's been over a week, and I'm still on hold waiting for help. I'm extremely dissatisfied.
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