I still don't have full access to my accounts after the debacle of internet/app changeover in November and here we are in February the following year.
Has cost hours of pain for me and the customer service staff who are stuck in the middle of this I.T. mess. Whoever has been overseeing this needs to be removed from the role immediately amd have someone start tidying it up. Why was there no testing of these systems before releasing them to the customers? There appears to be major linkage issues between accounts, app & internet banking page that shouldn't be that hard to fix.
Thanks to the patience of customer service staff they managed to get me online access to one account.
Now I have individual logins for these few accounts. I sometimes have access to transferring funds & still can't even update my address details. They are updated in the internet page and not on the app - the physical statements are going to the app address which doesn't let me update.
I'm so confused I have to have a list & flow chart before I dial so I remwmber what's currently working and what's not.
I've lodged a complaint that has brought no response. I've tried using the online chat and the internet banking site sends me back to the app and the app says no, no help available - got that right anyway.
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