I bought one of the most expensive headphones for my birthday as a one-off treat. It made a clicking noise, clearly faulty. I reached out to Customer Support, and they told me to send it back and they will either repair it or I will get a new one. I printed out their label, put it on the box-to-return, and I returned the item.According to the delivery service, it arrived, and I started asking Bose Customer support after a few weeks, when I will get my headphone back, or a new one. They said they got it and I should get a response soon. I waited another 2 weeks and reached out again. Same response. 2 weeks more, same thing happened.After almost 2 months, I felt this is ridiculous now, we paid a lot of money for this product, and now both my money and the headphone is with them.I called them on the phone, and they said they never got my returned headphone, even though I have the delivery service's proof, and their very own written words from previous conversations.They told me that there is nothing that they could do.I am now taking this to court, the customer support is simply ridiculous, and they basically stole my money and they refuse to help me.
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