Ordered a pair of ultra earbuds as a Christmas present for my husband during the Black Friday offer. Was delighted to receive notification of delivery within days of ordering, but that's all it ever was, notification. The delivery never materialised and all their inept customer services team could ever offer was wait another few days. With Christmas fast approaching and around 4 or so promises of delivery made but never met, I asked to cancel the order and requested a refund. This was agreed although the refund would take up to 10 business days (funny how your money is debited immediately but can never come back that quickly!) I ordered exactly the same item at the same price on Amazon and received it the next day! As with many others in similar situation, the message is DO NOT BUY DIRECT from Bose - there is absolutely no benefit and an awful lot of aggravation and disappointment in store if you do. They clearly have major logistical problems at the current time and just will not be transparent with customers at all.
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