A terrible experience from beginning and still unresolved. Purchased a set of headphones, from their UK website, on 8th October 2024, then on the day of delivery and invoice from UPS for import duty for £40.Bose had set the wrong setting on the delivery even though duty had been paid.Apparent this issue had affected nearly a thousand customer.5 calls to their helpline, plus posting on their Facebook page, I still haven't had the headphones or my money back. They have offered a refund but getting the money returned seems beyond them.No communication or any form of apology from Bose at all, I have had to chase them constantly, but think people should know.. I will never buy Bose again..
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