Well, where to start .... Thought I'd try Bose again as I previously ordered from Bose directly many years ago and it didn't go well. So this time I ordered a speaker via the website (UK) and was informed the package was sent via UPS then I got the notification of a delay because a missing commercial invoice was causing a delay .... so I waited while UPS sent another message "We are currently waiting for information from the sender "Bose") still nothing... then, Your shipment's commercial invoice is incomplete or missing. If you are the sender, please submit a valid invoice or provide the needed information to resume the transit journey. Well, it's Bose so what did I expect then Your package has been delayed due to an export gateway hold whilst the item was in Eindhoven, Netherlands but now after waiting for weeks I am told a Service disruption occurred. / The package will be returned to the sender and its has now been returned back to Bose with a Sorry we missed you message. Bose products are good..... very good that's why I buy them but the online service and customer care is 0/10 very very poor. If only Bose could step up and be half as good as the products they would see their online sales rocket !! I've tried contacting Bose via social media etc and still nothing about a refund/placement etc.
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