bose.co.uk

Very High Price for NON premium customer service

I am not given to writing negative reviews. For Bose, I make an exception. Regrettably, Bose has become yet another "Premium name" company that believes it can charge very high prices for its products without the bother of offering sensible warranty periods, whilst at the same time, hiding behind "computer says no" customer service tactics.In my case, my dissatisfaction takes the form of a pair of Quiet Comfort ear buds. I bought these for my wife as a surprise birthday present. She tried them a few times over a couple of days, maybe 15 minutes of use in total, before quietly putting them back in their box and into the back of a cupboard. (Note to self: ALWAYS check with wife that surprise gift is on the list of acceptable surprises!)Some time later, I needed a pair of ear buds myself and so retrieved them from exile. Magically, whilst sitting in their box doing absolutely nothing, they had developed a hardware fault. The warranty period had expired. The Bose solution? We don't fix things. We don't offer spare parts. You must buy a replacement set at a NOT very special, discounted price. I tried for several months via various channels to get somebody at Bose (anyone?) to acknowledge my issue and treat me as a human being. I think you can guess the result.I am the now the owner of a very expensive, small black shiny box complete with flashing LED lights that serves only to remind me NEVER to buy a Bose product again.Wake up Bose - you are guilty of believing in your own marketing hype.(Edit: ironically, now my review has been published, it follows immediately after a review from somebody with similar problem to mine but with a very different outcome. Hence, I would like to add inconsistent customer service and arbitrary decision making processes to the list of woes).

Date of experience: Mar 22, 2024