One of the worst Customer Service departments I've ever had to deal with. They give no answers and despite the website pretending to have a tracking page it does nothing and the stock response from CS when you ask for an update is get back to us in a few days if you still have a problem.I bought a Bose soundbar that went wrong in less than a year. I sent it back for repair and then the dreadful Bose CS kicked in and it all ground to a halt. UPS took an age to pick up the device then took even longer to deliver it down to the repair dept in the UK who then it appears sent it to Poland for repair. It has taken two months for this incredibly successful company to return my soundbar. UPS told me it was going to be delivered 30th Nov – an incredible feat considering it was still in Poland. Of course it didn’t turn up. Instead, I got another tracking notice this time telling me they’d deliver 11th Dec. Did they? Of course not. They changed their minds and finally it arrived with me on the 12th. And guess what? Yup, you’ve got it; it’s not been repaired properly.The length of time from me sending the sounbar to it being returned *still faulty* was 2 months and 7 days. It's a farce.I’m going to give up.They are a multi-billion dollar company and yet they care absolutely nothing about after-care service. You just have to look at the plethrora of negative comments on TrustPilot to realise they do not deserve our money.I will never buy Bose again.
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Home Audio, Speakers, Car Audio, Career Opportunities from Bose, the leader in sound systems, home stereo systems, home entertainment and surround sound systems.
