I’ve been trying to resolve an issue with my Bose order for nearly four weeks to date and the experience, reflecting that of other reviewers, has been awful. Emails from both Bose and their carrier, UPS, have been contradictory. I’ve contacted Bose customer support multiple times and have been promised resolution within varying timescales. However, despite being told my case is being "escalated" or "put on higher priority” there is no tangible progress.The lack of urgency and constant delays are unacceptable. I’ve requested a full refund, but every time I follow up, I get more promises but no action. I’m fed up with being fobbed off without seeing any real results. I urgently need a refund before Christmas! Please Bose, get your act together!For a reputable brand like Bose, I expected much better service and a quicker resolution. At this point, I’m being forced to take further action, including involving consumer protection authorities.As Bose have taken my money and neither delivered the ordered goods nor provided a refund, I would strongly advise others to think twice before purchasing from Bose. My current experience has been a shocking disappointment.
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