I ordered a Bose 600 refurbished smart soundbar on 03/12/24.I received confirmation from UPS that it would be delivered on Monday 09/12/24.I then received a further email from UPS saying that the delivery had been rescheduled for Saturday 07/12/24 so made sure I was home during the times stated.Obviously nothing came.I then received 4 further emails from UPS giving me various times that the item would be delivered on Monday 09/12/24.Again, I stayed home all day waiting for the delivery, only for nothing to arrive.All day today, Tuesday 10/12/24 the tracking showed I would be advised ‘shortly’ as soon as a new delivery date had been confirmed, only for it to show up right out of the blue late this afternoon. The first thing I noticed when it was delivered from UPS, was that one end of the box has been taped over with some thin brown parcel tape.There was no cardboard AT ALL covering this end of the box, just a few bits of tape.I took several photos of it and cut the tape to get inside the box.I was not expecting to see one end of the sound bar rattling about in there with nothing covering it at all, or protecting it.I was totally gobsmacked, and immediately contacted Bose via their WhatsApp messaging service. Again, another absolute shambles.The 2 individuals who I ‘communicated with’ did not have the best grasp of the English language, and were not the most communicative or user friendly.Needless to say this sound bar is being returned back to Bose, and I think it’s time for me to look elsewhere now for my future tech purchases.Also, finally, Bose includes a European plug in the box with the soundbar, instead of sending me the UK one so I can’t use the product anyway.No way I would recommend Bose to anyone nowadays.
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