I received a faulty product and sent it back for a refund. A few weeks later after not being refunded, I contacted customer service who informed me my refund was being processed. Two weeks later and still no refund, I contacted customer service again who informed me they were having technical issues and couldn't locate my product - the agent then left the chat. In summary, I still have no refund and no idea whether I'll ever get one. Not to mention, all customer support was in broken english, with very generic "copy and paste" responses.
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