Yesterday my Bose Solo 5 soundbar stopped working. First thought was that as it's 8 years old there wouldn't be much chance of having it fixed. I dropped the Bose Customer Support WhatsApp a line on Sunday evening, not expecting much because - well, it was a Sunday evening - and arranged for it to be sent off for repair for £79 there and then. A label to print at home and post at a local UPS. Was fully expecting the answer to be "here's a 5% discount off your next order" - so was really pleased at how smooth the process was. Granted the item hasn't been repaired yet, but we are off to a good start, Bose!
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