Ordered a pair of premium earbuds for a birthday present. Item was not in stock but there was no mention of that on the website. Further to this no estimate of when back in stock or a delivery date. Eventually got a delivery date from UPS. At 9:00pm Bose customer service assumed me it would be delivered on time-nothing. Today I have a child waking up to no birthday present. As a final insult the free silicone case advertised wasn't even sent - now we finally have the item it has to go back to Holland - utter shambles
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