Awful service, I believe their products are great if you receive them! Following an order placed over 6 weeks ago which didn’t make it through customs and was returned to the Bose warehouse on the 16th October (I have the confirmation) I am still awaiting my refund. Customer service are responsive but give you mis-information. I was last advised my refund would be received in 48hrs and a week later I’m still waiting! Really frustrated and disappointed by the whole experience…. I just wanted some headphones and I’m now left out of pocket following an order made on 6th October that never arrived. My advice is don’t order direct!!
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