Really poor experience with Bose. Bought some headphones that ended up being faulty and so returned them for replacement. Bose sent some replacements but the package had the completely wrong item in it. 2 months later and their investigation into it is still ongoing and I don’t have any headphones. So I’ve shelled out £300+ on headphones and never actually been able to use them after months of purchase.Everytime I contact Bose they say they will escalate and I’ll hear back within 72 hours but I never do. Shocking service given the mistake is all at their end they should be trying to resolve asap
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