I am the proud owner of Quietcomfort Ultra earbuds. As a product they are excellent with very good fidelity & noise cancelling. But they can get lost. Whilst on a Easyjet flight, I took one bud out to speak with the air hostess but then the bud disappeared. After landing the hostesses were very helpful in searching the plane for bud but it had vanished. I then wrote to Bose offering to purchase a replacement bud. I sent the case back with the remaining bud in it. This evening a complete new replacement set of buds and case in arrived in the post free of charge. This excellent and kind service by Bose deserves commendation. Frankly, if I am in the market for other similar audio products, I will purchase again from Bose. Thank you Bose!
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