I purchased Bose QuietComfort Ultra Earbuds (£185) as a service replacement, but they’re uncomfortable and the touch controls are frustrating with no option to disable them. When I tried to return them within the 14-day cooling-off period, Bose refused, claiming service replacements are “final sale.” This violates UK Consumer Contracts Regulations, which guarantee a refund for distance sales. Their agent was unhelpful, forcing me to escalate. As a loyal customer, I’m shocked at Bose’s disregard for consumer rights and poor handling of this issue.
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