I had my item delayed and rescheduled. Done. However the day/it was due it didn't arrive. So I spoke to the online chat and was told that I can track it through the my choice app. But I couldn't see anymore than I know. They then informed me that it was my responsibility to contact the courier which I informed it wasn't as they chose the courier. I asked for a full refund or a replacement to which I was told I'd have to send the itemBack.. however I explained again I didn't have the item in the first place and I didn't know where it was.. I was then told that this was the only way I would recieve a refund. I told them I'd take further action in this matter and the online chat staff said that it was with the courier and due to be delivered today at the specified times..They then decided that they can process a refund at that point, fully for my order. He gave me a reference number and informed me it would be on my original payment card 3-5 business days. I thanked him and came off the chat, at which point my order arrived (a number of hours late) so I went back on the chat and explained everything in the hope that they can stop the refund. They did and toldMe that the person only refunded one item, not both I had purchased, there was a patlrtisl refund I was entitled to for lateness and this would take upto 2 weeks.The fact that the previous assistant agreed I was getting a full refund when I wasn't isn't the best when he only did a partial refund but said it was full and then inform me of incorrect days speaks volumes. I'm my opinion k feel this company lies and what annoys me they have gotten away with it.
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