I returned a faulty set of Quite comfort headphones using the Bose returns service on the 1st week in December. I have contacted them 5 times since and they cannot give me a commitment to send a replacement. The quality of the original product is very poor as it only lasted a couple of months with very light use. However the customer service is the worst part of this company. They keep fobbing you off with misleading tales of investigation teams and apologies. At this stage I have zero confidence in the company and products. I could not recommend them to anybody. Order # N057726626
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