My £249 noise cancelling headphones randomly started switching on by themselves, draining the battery over night, or disrupting meetings when they'd just turn on and connect to devices during the day, causing me disruption. I used their troubleshooter on the website and got advice on how to update the software, and when this didn't work, was connected to an agent for help.While chatting with them, I searched the internet and found over 40 separate Reddit posts and a dozen blog posts talking about the exact same issue. Several people had been told it was a known issue with the model, and that Bose had been replacing them free of charge. For some customers, they had been upgrading them to a more recent model, again, for free.The agent told me my headphones would not be replaced, that this was no longer Bose's policy. They tried to scam me for £349 to buy a new pair instead – a quick search online showed the exact same model they were touting being sold for £239 or £259. When I pointed this out, I was offered a 10% discount off the £349. I said this was not good enough, especially when there is clear evidence online of people being sent free replacements. At the very least, they should be deducting the value of the defective pair and only charging me the difference, which would have been £100. I was told this was not going to happen.I will never buy Bose again. And having come on here to post this bad review, and finding so many more bad experiences other people have had, I would encourage you not to buy Bose either. Absolute scam artists.
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