Bose’s customer service is a nightmare. I bought their latest earbuds, which are also terrible and overpriced. I got no customer support from Bose at all.Morover, their products and service are not only disappointing, but their headphones quality is unacceptable: both audio and microphone performance are poor, making conversations nearly impossible. Frequent disconnection issues occur every time I use them, with audio randomly cutting in and out.Battery life is underwhelming. Pairing new devices is inconsistent and often takes several failed attempts before success.Even worse, the earbuds randomly mute during calls, pause and unpause audio on their own, and switch between noise-canceling modes without any input.
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