SO LET DOWN ...... Let me first start of by saying I am not slating Bose products, their headphones are great, but pray you never encounter a problem as it's quite a common theme searching online that customer service is severely lacking with this company...... I had faulty quiet comfort 2 earbuds , the right one wont charge. I filled a form out online and they agreed to upgrade them free for ultra ones as mines were less than a year old...Im from UK and live in a remote part of Scotland so cannot use UPS (their courier)I checked with their Whatsapp team if I could use Royal Mail, they advised yes as long as its tracked & supply them with the tracking no and I cover postage...Followed all of this but low and behold the warehouse never received it (quite a common issue apparently) I provided proof of postage, proof of delivery, proof of address it was sent to.Kept repeating myself to about 5 different agents who kept stating it was delivered to Northampton Delivery office. After 2 days of back and forward they finally understood that it was sent BY Northampton DO not delivered TO. Quite simple really but when customer service cant even get something like that right then there's not much hope ...After spending hours and hours on this they agreed to escalate it. Was told wait 4 days and contact us if you dont hear anything .....Yup you guessed it contacted them again got cut off by an agent and was told the wrong info , next agent told me to wait another 3 - 4 days so brushed off yet again..Sent message on messenger earlier hoping someone could help but told me the same just wait..... Its just so bad you could not make this up. All because of their faulty product. (Never had earbuds fail less than a year from other brands)My advice is they have good products but only buy if you don't need customer service ever as you wont get it with Bose.Like the comment below BOSE YOU SHOULD BE ASHAMED . Drafting an email to Trading Standards for my next steps and may have to go to small claims court as Royal mail have provided everything and are adamant it was delivered. I feel your pain everyone 😤Save yourself the hassle and get another brand from Amazon they are much much easier to deal with .....
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