I have a pair of ALTO FRAMES from BOSE. The agent was excellent, and I have no issues with their efforts—they did everything within their power. However, I am profoundly disappointed and let down by BOSE as a company. I have been a loyal customer for years, consistently choosing BOSE for its quality. But this experience has pushed me to reconsider my allegiance. It's clear to me now that it may be time to move on from BOSE and explore SONOS, as they continue to offer support and replacement parts for products well beyond their years.It feels like BOSE should be following the same approach. Frankly, I feel scammed by the Frames. They won’t charge up, and now I’m forced to choose between being charged £13 for a cable for a product that was discontinued 3 years ago or paying £195 for a speaker I don’t want or need. I paid £250 for these BRAND NEW, and this is the treatment I get? This is a massive disappointment, and I’m left questioning whether BOSE still values its customers.
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