I know everyone has their own experiences, some good, some bad but I am shocked at the amount of bad reviews!I bought my first pair of the bose quietcomfort headphones about 7 years ago. I had them for about 4 years before the sound quality declined and they became faulty. I reported the issue to Bose and they sent me the latest pair of Bose QC45’s free of charge. About two years ago I bought I pair of refurbished QC earbuds II as I wanted something for my runs. They too recently became faulty after 2 years. Again I reported the problem to Bose and one week later they’ve sent me a brand new pair of QC Ultra earbuds. Im in disbelief. In my experience, Bose looks after its customers and provides the best customer service (and product) I have ever experienced. All I would say, if you’re annoyed about your product or customer service, remain polite as I have, at the end of the day it is another human on the other end dealing with your query and remaining polite may be the difference between a good or bad experience.
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