I am (was) a fan of Bose for their exceptional design and quality. So, I bought a USB speaker, and I was happy with it. Then, I encountered a technical issue with charging the battery and discovered that YouTube is full of videos created by people like me attempting to solve the same problem. It seems that this is a problematic series of products. I contacted customer service online, and they offered me a service charge of £ 68 for an item I had purchased for £ 89. The warranty period was 2 years, and I am a couple of months late.I wasn't expecting a customer experience like this from Bose. That was not the image or brand positioning that Bose presented to me. In other words, Bose is selling products that you can use for only two years and then become useless.
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