I was one of THE biggest fans of Bose for many many years. While I'm not sure what happened with their product and device design, it quite literally sucks as well as their customer support Their sound quality began to diminish about 2014 as far as I can recount. This was noticed after going to parties where people had portable Sonos speakers ( I've had many types of Bose portable/not portable speakers over the years).I was like, "wow...that sound is amazing quality, what brand is this??" Everytime.....Sonos!Fast forward over the years, Sonos has horrible customer support/service and I had a few pair of Bose earphones that failed after about 100 uses. I decided to trade them in since Bose has this 'offer'.I, nor no one I know, could find the serial numbers on either products ( we watched tutorial where to find) so I called Bose.Not only was there an incredible language barrier with customer support, trying to explain no one was able to see a serial number was impossible.I was told that not only did I HAVE to find the serial number but had to do it online, they could not assist me over the phone.I continued to ask questions about what could be traded and was told it was one to one and only $100 off a $300 pair of earbuds.The dysfunction of the earbuds was the same in each, poor design where the on/off button could no longer be depressed which is a failure in design they are clearly aware of.Never again will I purchase a Bose product.Anything purchased in the last decade or so (2012-2024) had failed; meanwhile, still have my ancient speaker from 1998 that (while outdated as far as modernization) works perfectly well!
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