Just like many others here I have ordered some headphones worth £399 and they have emailed me saying ‘we missed you’ and then never delivered my order. The order states delivered when it clearly hasn’t been, I was then told to wait 72 hours for an investigation just to be told I have to wait another 72 hours once that time frame was up, I’ve now contacted again after another 72 hours and they’re now telling me 8-10 business days 🤣 I have never experienced worse customer service in my entire life. Nobody takes accountability for anything and they just send copy and pasted messages that aren’t even relevant to the issue 🤣 stay well clear of anything to do with this company they are just blatantly scamming people 🤣 they also won’t even let me make a complaint or speak to a manager so it seems like the only options I have is to report them to my bank for a refund and then the ombudsman, i suggest anyone with the same/similar issues does the same thing because you won’t get anywhere with their customer service.
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