Not a review of the products but rather the customer experience of ordering directly from their website.The initial ETA on ordering was given as the Tuesday following the Friday I ordered it on. No update was given until I chased them when they told me there was 'unprecedented demand' (yeah I've heard that one before) and that my order would be shipped soon. This I didn't really mind at the time, but it would have been nice to have realistic ETAs communicated up front. No order tracking information was available for several days and then delivery was due today. After forcing me to use their address picker on their website which put my house number after my street name which is not the norm in the UK, they dropped it entirely for shipping.Don't worry, they said when I pointed this out to them, we will update it with UPS and your parcel will still arrive. Spoiler.... it didn't. I've had to contact UPS directly and fingers crossed it turns up now but I would say if you can order from a 3rd party, of which there are many offering free next day delivery, do so.
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