"I wasn't surprised to discover a Trust Pilot score of 1.4, and unfortunately, my recent experience aligns with the low rating. I placed an order for a speaker six days ago, and after completing the payment, I received an automated email assuring me of tracking details within 2 working days. However, after patiently waiting for five days and receiving no communication, I attempted to reach out through their unresponsive WhatsApp chat.Frustrated by the lack of response, I then called their customer service, navigating through a voice recognition system that proved to be quite useless and failed to recognize my order number after three attempts. Finally connecting with an advisor, I inquired about the whereabouts of my tracking number, emphasizing that it had been five days without any updates. Surprisingly, I was informed that the order processing time is actually 7 days, contrary to the initially stated 2 days.When I requested the advisor to check the status of my order, I hit another roadblock. Since I had placed the order under my wife's name as it was intended as a gift, he claimed he couldn't provide any details. Despite explaining that the phone number I was calling from matched the order and the email address for correspondence was also mine, it felt like I was talking to a brick wall.Disappointed by this terrible customer service experience, I've decided not to purchase any more Bose products directly from their website. Instead, I would recommend exploring other retailers that prioritize and provide their customers with a more reliable and satisfactory service."
Claim your business profile now and gain access to all features and respond to customer reviews.
Home Audio, Speakers, Car Audio, Career Opportunities from Bose, the leader in sound systems, home stereo systems, home entertainment and surround sound systems.
