I have been a long time Bose customer, their products have amazing sound quality and are usually very long lasting. I recently had issues with my QuietComfort 2 Ear Buds, one stopped charging. I went online, filled in a form and they agreed to replace them with the newer QuietComfort Ultra’s, I just had send them back and they would send the new ones. The whole process took about 2 weeks, which I thought wasn’t too bad. I do agree with some reviews that they should really have UK stock to avoid delays with customs but other than that, the customer service is excellent.
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