Appalling customer service, one star is way too much! Sent my headphones to them 3 weeks ago (using their prepaid courier, etc). From my 3 weeks of badgering the only conclusion I can reach is that they have lost them. I have been told to wait for 2 weeks while they “investigate” then 12 business days, and now the 12 business days are up they need another 5 business days to “investigate”. I think this may go on until I die or they go out of business. Laughable if that hadn’t taken my headphones away and lost them. Avoid at all costs!**Edit as of November 13th - just been told to wait another 7-10 working days. The 4th time I’ve been told this.November 15th - new order created… surprise surprise 7 - 10 working days.November 18th - still going to take another 7 - 10 working days. Seems to be on repeat.
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