A dissapointing experience with Bose Quiet Comfort 2 Buds.I had owned the older wired model for several years and they were great heaphones especially on trains and planes. They've really missed the mark on this latest generation. A few negatives:* The rubber ear grips always fall off. * Bluetooth connection is inconsistent. * Max volume is too quiet for most phonecalls. * It's not possible to turn off noise cancelling fully, so there's always a large amount of noise floor (hiss) which is very off-putting when using in a quiet room or bed etc.* Sometimes one bud wouldn't charge when in the carry case.*The design of the carry case is poor. To unload the buds you have to basically grip the small rubber ear grip to pull it out.* The voice prompts are in a weird robotic Chinese accent that is quite unclear.* Not very good battery life.Some positives:* The sound is fantastic.* The app is quite good, but still a lot less features than Samsung for example.* The touch functions especially volume slide are useful.* Build quality seems nice.* They do stay in the ear quite well.I appreciate that Bose do have a phone number and a call centre. It's somewhat pointless though as most of the staff don't really know the products any more than an generic AI bot would. English isn't their 1st language so it made discussing issues slightly difficult.I did get the noise floor issue logged with development and although they said a firmware update was meant to improve that problem, it never did.I returned the headphones due to all these faults after about 8 months and have received a refund.For the price I wouldn't recommend these ear buds. I own some from Amazon for £30 that are overall better in terms of battery, ear fit, and bluetooth.I recently bought Galaxy buds Pro 2 for half the price of the Bose - overall a much better package.
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