I returned a pair of faulty bOse headphones back in February 2023, I received the credit notification via email a couple of weeks later stating I’ll receive a refund within 28 days. 8 months later, weekly phone calls and the issue escalated to the finance department dozens of times, I still have not had my refund. Every time I call up I get told it will be escalated to the finance team and it will take 7-10 business days for a response. 8 months of calling and I am absolutely exhausted from it, never in my life have I experienced such an issue with getting a refund for an item that has been confirmed as received back to them. What an absolute sham. I will never buy anything from Bose again, the customer service is just disgraceful. I just want my money back …
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