My headphones broke and they offered me a replacement which were the new edition, free of charge. Great news.Sent the broken ones back via UPS (pre-paid by Bose) and waited a month before I messaged on their live chat to be told the box I sent them arrived EMPTY. Completely losing my mind that someone has stolen my headphones and Bose didn’t even think to contact me. They kept copying and pasting the same message which was infuriating, I don’t know if the person on the other end was trying to wind me up.I called them and they told me to submit the proof of sending and everything else in an email, which I did.A month later, no response so I call them for an update. Get told to wait another week by someone who was evidently unable to do their basic job requirements. Called up the following week and told there was no update and told to call back on October 4th for the outcome of their magical investigation.Been called (at my request) today to be told that my claim has been denied and to contact UPS.Good stuff, had my headphones robbed and Bose are an abysmal company. I will never buy anything from this company again and will urge others to do the same. Such a disconnect between the way they market themselves and their products and service. Should be ashamed.
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