Really bad. Ordered on 3rd December. Took forever for any update or even my card to be charged. I was fine waiting as they said it would be a few weeks to dispatch. Then the product was stuck in Belgium with UPS. Clearly a mishap and mismanagement between these two firms. Then the product was "attempted delivery" which it wasn't as I was in, and the result is the product being sent back to Bose and me being refunded. 1 month of waiting for nothing. Meanwhile, this is costing me money as if I reorder with them I won't get the promo deal with my credit card anymore as it expires now. I spoke to someone helpful yesterday (was easy to get through as well). But they said they'd call back with an update (I'd expect an email at the very least). I haven't heard anything so am left in the dark not knowing when this Christmas present will arrive, if ever. Wishing I had just brought from Amazon or another brand. You try to go direct and this is the care they take.
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